Privacy Policy

Last updated: July 25, 2026

This Privacy Policy explains how Kwiqwork Tech Studio LLP (“we”, “us”) collects, uses, and protects information when you use Vartaq (“Platform”), including our integration with the WhatsApp Business Platform operated by Meta Platforms, Inc.

Information we collect

• Account information: name, email address, and organization details you provide at signup.
• WhatsApp Business Account (WABA) connection details: your WABA ID, phone number ID, and a Meta-issued System User access token, obtained via Meta’s Embedded Signup flow and encrypted at rest.
• Conversation data: messages exchanged between your customers and your WhatsApp number, to the extent needed to operate your agent and support ticketing.
• Support tickets: contact details and ticket content your customers or team submit.

How we use this information

We use collected information solely to operate the Platform on your organization’s behalf: connecting and running your WhatsApp agent, routing and displaying support tickets to your team, and maintaining the security of your account. We do not sell personal information.

Data retention

We retain account, connection, and conversation data for as long as your organization has an active account, or as required by law. Note that WhatsApp’s own Cloud API independently caps server-side message retention at approximately 30 days on Meta’s side, regardless of how long we retain the corresponding records in Vartaq for your ticketing and history features.

Data deletion

You can request deletion of your organization’s data at any time — see our Data Deletion instructions.

Contact us

Questions about this policy: privacy@vartaq.com